14 Rue de la Baratina, 66430 Bompas, France +33 4 68 53 12 90
[email protected] SIREN 993 418 664
Consumer Protection & Quality

Returns & Assessment Policy

Terms governing digital service delivery assessment, technical revision protocols, and statutory rights of withdrawal in accordance with the French Consumer Code and EU Consumer Rights Directives.

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Regulatory Context: Governed by Directive 2011/83/EU on Consumer Rights and Articles L. 221-18 et seq. of the French Consumer Code (Code de la consommation).

1. Digital Content & Immediate Service Provision

In accordance with Article L. 221-28 13° of the French Consumer Code, the 14-day statutory right of withdrawal does not apply to contracts for the supply of digital content not supplied on a tangible medium where the performance has begun with the consumer's prior express consent and acknowledgment that they thereby lose their right of withdrawal.

When you request immediate access to custom acoustic blueprints, tailored loudness validation certificates, or personalized audio stem processing, you explicitly consent to the immediate commencement of engineering work.

2. Consulting Cancellation & Rescheduling Terms

For scheduled technical consulting appointments or remote studio calibration sessions:

  • Cancellations over 24 Hours in Advance: Full refund or credit applied to a rescheduled session with zero penalty;
  • Cancellations under 24 Hours: Subject to a 30% administrative booking fee to offset allocated studio engineering slots;
  • No-Shows without Prior Notice: The consultation deposit is non-refundable.

3. Quality Guarantee & Engineering Revision Protocol

Cerri Lisa is dedicated to engineering excellence and compliance with international standards (ITU-R BS.1770-4, EBU R128, ISO 3382). If any custom acoustic deliverable or mastered audio stem demonstrates a technical discrepancy against agreed project specifications:

  • Complimentary Revision Cycles: We provide up to two (2) complimentary technical calibration revisions within fourteen (14) calendar days following deliverable transmission;
  • Objective Technical Review: Revisions cover objective parameters including True Peak levels, Integrated Loudness (LUFS) deviations, target RT60 curve calibrations, or export formatting discrepancies;
  • Scope Adjustments: Requests for fundamental changes in artistic direction or newly added room parameters outside the original agreed specification will be quoted as an addendum.

4. Refund Execution Procedure

Where a refund is approved by Cerri Lisa in accordance with these Terms:

  1. Refunds are processed within seven to ten (7–10) business days following written agreement;
  2. Funds are credited using the exact original payment channel (SEPA wire or credit card);
  3. A credit memo (Avoir) is issued to the client for full accounting transparency.

5. Dispute Resolution and Consumer Mediation

In accordance with Article L. 612-1 of the French Consumer Code, individual consumers retain the right to have recourse free of charge to a consumer mediator for the amicable settlement of any dispute with our enterprise.

Additionally, the European Commission provides an Online Dispute Resolution (ODR) platform accessible at: https://ec.europa.eu/consumers/odr.

6. Contact for Returns & Service Inquiries

To submit a revision request, cancel a consultation booking, or discuss deliverable specifications, please contact:

Cerri Lisa – Quality Assurance & Client Support
14 Rue de la Baratina, 66430 Bompas, France
Email: [email protected] • Phone: +33 4 68 53 12 90
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